When we started this OLG review, we were worried that we might find a solely Lotto focused site with very little else available.
Instead, we were excited to find a casino with a generous sign-up offer as well as sports and instant win games. This all adds up to an impressive package that should appeal to a range of players who are looking for something a little bit different which has lead to our high OLG online casino rating.
Bonus offer - a range of offers available at OLG
With such a diverse site, you might expect some wishy-washy offers for new players that weren’t worth your time or energy. What you have instead is a simple offer for Lotto, a generous casino bonus, and even something for bettors.
The Lotto bonus is modest as you would expect from a state lottery, crediting your account with $5 when you spend your first one. This can’t be withdrawn straight away and needs to be spent on Lotto purchases.
The OLG casino bonus is bigger with a 100% deposit match of up to $1000. This has a 10x wagering requirement, and if this is too much, you can deposit $20 to get $200 credited to your account with a 5x playthrough. This contributes to our high OLG rating as there is something for all deposit sizes. The sports bonus can be accessed via Proline, another part of OLG, and offers you a bonus bet.
Usability, look & feel - an easy-to-use site makes it simple to find what you want at OLG
With this much on one site, nobody would blame you for thinking it would look too busy, but that is not the case at all. While conducting our OLG review we found that the areas are clearly defined and almost act like three separate services all accessible from the one account.
Finding what you want on the Lotto site is straightforward, with the various draws laid out, as well as the entry packages you can use to take part in them. This makes it easy for newer players, and more experienced hands can get in and out quickly if they want. There is an account area from which you can fund your account as well as make a claim for a winning ticket.
This is mirrored elsewhere on the site, so players can find what they want quickly without being overwhelmed. They can see what their options are along the top of the screen, with even more across the bottom, including where to get help, and the deposit methods accepted.
App / Mobile Site - OLG features are also available on your phone
All of this is also available on the OLG app, except OLG betting, which is available separately on the app from Proline. The app is equally easy to navigate and laid out in a similar way so you have a best-of-both-worlds solution for lotto and casino. This will be ideal for anyone using their phone as their default device rather than their laptop, as you can run your account entirely from here if you choose.
This option is made easier by the fact that you can download the app for your Android or Apple device from the applicable store, so you don’t have to worry about installing manually, and can be up and running in minutes.
Payments - straightforward options for making a deposit
Once you are up and running, you will want to make a deposit, and there is a limited range of methods for doing so. Card payments are the preferred method, but you need to be aware that some card providers may charge you a fee if you are paying by credit card.
You can deposit up to 10 times per day, but you can also limit the amounts you deposit. Withdrawals are paid to your bank account within 5 working days, but you will need to be verified before you can receive any money. This will involve providing documentation to confirm you are who you say you are and can take a further 7 days. This is longer than some other operations, so you might need to know your customer support options to make sure it doesn’t take even longer.
Customer service - get help through live chat and email
Should you have a query about anything at all, your first port of call is likely to be the live chat button in the bottom right of the screen. As you would expect with such a diverse site, you need to let them know which area your query is about before you can get your answers.
Longer problems can be fixed via email. Although this will take longer than the matter of minutes it would take with live chat. An even faster option would be to check the FAQs page which is quite comprehensive and may well have the answers you need. The search function is easy to use, and for new players, the additional tutorial section should be required viewing, as this can save so many questions later on.
License & security - is OLG safe?
OLG is the state lottery for Ontario so you should have no worries about the legitimacy of this operation. The games are only playable by people over the age of majority and located in Ontario, with the registration and verification process filtering out all those who aren’t.
This status means that while everything is safe and secure - if you are looking for awards and accreditations you might see on other gaming sites you won’t find them here.
Something else you won’t find is any sort of loyalty program or VIP option. Of course, you wouldn’t expect to find one on a state lottery site, but there is nothing for the casino area either.
There are also no additional promotions after the initial welcome bonus, so this might not encourage you to stay long-term, a fact which will of course affect our final OLG rating.
A promotion outside of OLG that is worth highlighting is the Stake.com bonus code
TGHSTAKE. This code will net you a 200% deposit match up to 1000 US dollars and a 10% Rakeback.
Conclusion - plenty of positives for this diverse site
With so many bases to cover, the question for us was if OLG managed to pull it off or if it was just a confused mess? The answer is that they have done a good job by concentrating on the main areas, even if it was at the expense of a loyalty scheme or additional promotions.
What is there, however, is done very well and the wide range of games is backed with excellent support and would provide a very good experience for any Ontario player who follows our recommendation and takes a look.
