All of the markets for sports are there, as are your casino favourites, yet they have a different approach to almost everything else. We were interested in finding out if their different take on bonus offers would affect our Coolbet rating, together with their use of a refer-a-friend program.
CoolBet bonus offer - a range of promotions for you to take advantage of
It is the welcome bonus that attracts the eye of most new players or bettors, so it is the first thing we looked at in this Coolbet review. If you are used to seeing huge banners with tempting offers then you won’t find that here - instead, clicking on the promotions tab will give you plenty of options to choose from, some of which are available when you sign up.
There is a bonus of up to 500 EUR for dedicated poker players, but most new players will be more interested in the 25 free spins you get when you register. This is a no-deposit bonus, with no wagering requirements either, so it will give you a chance to try out the Idol of Fortune slot without having to make a deposit first.
CoolBet usability, look & feel - a familiar and intuitive design makes finding what you need easy
It will also give you a chance to take a look around the site, which has a conventional layout that will look welcomingly familiar to seasoned bettors and players. That said, those brand new to sports betting or playing slots and table games will find it easy to navigate too.
As with all the
betting sites, plenty of work has gone into the design, with the customer put rightly at the centre of everything. The main sections are listed at the top, with the left-hand menu showing you the sports or games available. There is an ever-present live chat box in the bottom right-hand corner for any difficulties, but these should be few and far between. That is because all of the important details, such as your user dashboard are top right where you would find them on any site, and the extra options for FAQs and help are at the bottom - again, where you would find them on almost anywhere else.
CoolBet app / mobile site - the lack of a mobile app does not affect our high coolbet rating
This is all well and good, but the chances are you will want to spend at least some of your time using Coolbet on the move. To do that, you might go looking for a Coolbet app, but that would be a fruitless search as there is not one currently available. However, this cloud has a very big silver lining as the mobile version of the site is every bit as easy to use as the desktop version.
The mobile site loads quickly and the simple hamburger menu top left opens up all of your options. There is also a further menu across the top once you have selected sports or casino, so you can find what you are looking for very quickly. We are unaware if there are any plans for an app in the future, but what they have now for mobile users ticks all of the right boxes.
CoolBet payments - an impressive variety of methods to fund your account
Choice is important when it comes to payment and withdrawal options, and there is plenty of that here. The card and banking options you would expect are available, as well as some e-wallet options. The range will depend on the country you are accessing Coolbet from, but you would be hard pressed to find a way to fund your account.
Regardless of which one you choose, Coolbet doesn’t charge a fee, and the deposit should show in your account all but instantly. There is a 10 EUR/USD minimum level that you need to be aware of, however. That rises to 20 EUR/USD for your minimum withdrawal, and while most e-wallet options are instant after the 3-hour processing time - other methods can take from 1-3 banking days. Short turnaround times like these contributed to our high Coolbet rating, as it saves any potential worry on the part of the player or bettor about where their money has got to.
CoolBet customer service - plenty of convenient options for getting your questions answered
Even with all of this in place, some things will inevitably go wrong and when they do, you will want answers quickly, especially if it has something to do with a deposit or withdrawal. As part of this Coolbet review, we tested the available options to see how they fared.
Your first stop is likely to be the FAQ page which is quite extensive, even if the individual answers are short. Live chat is also an option, which appears to be staffed by real people, who get back to you in a minute or two. The third option is for email, which has a longer turnaround but will be more suitable if you have a longer, more complicated query. The Coolbet telephone support option has been closed indefinitely, but with all of these other options, it is unlikely to be missed.
CoolBet licence & security
This brings us to the inevitable question - is Coolbet safe? Well, as part of this Coolbet review, we have taken a close look and can tell you that this operator is licensed and legit. You can’t access it from anywhere in the world, however, so check the T&Cs if you get a message turning you away when you visit.
As you would expect the standard protocols are in place to ensure your security when you join, and also that no underage players can access the site. Coolbet is owned by Polar Limited, which is quite a new company and as such is not listed on the stock exchange. With Coolbet being a relatively new operator, we were not surprised that the site was yet to win any awards.
CoolBet rewards & loyalty program - the refer a friend program tops the list of extra benefits
Right at the start of this Coolbet review, we said that they liked to do things differently, and this was shown by not offering a conventional welcome bonus. To further illustrate this, they do not have any sort of VIP or rewards program yet. However, they have a continual stream of extra promotions including bonus drops for casino and bonus bets for sports bettors.
The standout feature here though is the refer-a-friend program which you can join and get your own referral link. Each person you then introduce who meets certain criteria gets you a gift of up to 50 EUR.
For those who cannot get enough bonuses, check out Stake.com and the exclusive bonus code
TGHSTAKE. This will offer you a 200% deposit match up to 1000 US dollars and a 10% Rakeback.
Conclusion - doing things differently works well for Coolbet
We were certainly looking forward to doing this review, but we also had our reservations. An operator with not much in the way of a welcome bonus and no VIP program would usually not fare too well, but what they have chosen to replace these features with adds up to a high Coolbet rating from us.
The site design makes it simple for new players to join, whether they have experience with iGaming sites or not. As such, Coolbet would make a good place to start any betting journey or provide a new start for someone leaving another operator.
